Shipping policy

At ORÉE, we carefully prepare and package every order to ensure that your pieces arrive safely and in perfect condition.

1. Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with your tracking information, where available.

Please note that during periods of high demand, sales or holidays, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to France and selected international destinations.

Available shipping options, delivery times and shipping costs will be displayed at checkout based on your delivery address.

If your country is not available at checkout, please contact us at:

bonjour@o-oree.com

3. Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery times are:

France: 3–5 business days
European Union: 5–7 business days
International: 10–20 business days

These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to the carrier, customs procedures, weather conditions or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and the shipping method selected.

Any applicable free shipping offer will be clearly indicated on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

Please allow some time for the tracking information to become active after your order has been shipped.

If you have not received your tracking information or if the tracking status has not been updated for an extended period, please contact us at:

bonjour@o-oree.com

6. Delayed or Lost Orders

Once an order has been handed over to the carrier, delivery is the responsibility of the carrier.

If your order appears to be significantly delayed or lost, please contact us at bonjour@o-oree.com and we will do our best to assist you in contacting the carrier and resolving the issue.

7. Incorrect Delivery Information

Please make sure that your delivery address is complete and accurate before placing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, please contact us as soon as possible at bonjour@o-oree.com.

ORÉE cannot guarantee that the delivery address can be changed once an order has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

8. Customs & Duties

For orders shipped outside the European Union, customs duties, import taxes and other applicable fees may be charged by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs policies vary from country to country, and ORÉE has no control over these charges or any delays caused by customs clearance.

9. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend taking photographs of the package before opening it.

If the product inside is damaged, please contact us as soon as possible at bonjour@o-oree.com, including your order number and photographs of the packaging and product.

We will review your request and assist you with the appropriate solution.