At ORÉE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may exercise your legal right of withdrawal under the conditions set out below.
1. Right of withdrawal
If you are a consumer purchasing from France or another country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason.
The withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please contact us at:
Email: bonjour@o-oree.com
Please include your order number and clearly indicate that you wish to return your purchase.
2. Returning your order
Once you have notified us of your decision to withdraw, you must return the goods within 14 days.
The items must be returned in their original condition, unworn and unused, with all original tags and packaging where applicable.
You are responsible for taking reasonable care of the products while they are in your possession. We reserve the right to reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics and functioning.
3. Return shipping costs
Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.
If you receive a defective, damaged or incorrect item, please contact us at bonjour@o-oree.com before returning it.
4. Refunds
Once you have exercised your right of withdrawal, we will refund the payments received from you, including the standard delivery charges paid for the original order.
If you selected a more expensive delivery option than our standard delivery method, we are not required to refund the additional cost.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed with you.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been shipped back, whichever occurs first.
5. Exchanges
Exchanges are offered subject to availability.
If you would like to exchange an item rather than receive a refund, please contact us at bonjour@o-oree.com before returning your order.
6. Exceptions
The right of withdrawal does not apply to certain products excluded by applicable law, including goods made to the customer's specifications or clearly personalised goods.
7. Defective or incorrect items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at bonjour@o-oree.com, including your order number and photographs of the item where appropriate.
Your statutory consumer rights remain unaffected by this return policy.
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Pre-order Cancellation & Refund
By placing a pre-order, you acknowledge that the product is not currently available for immediate shipment and that the estimated delivery timeframe shown on the product page is an estimate.
1. Before shipment
If you wish to cancel a pre-order before it has shipped, please contact us as soon as possible.
Cancellation requests will be reviewed individually depending on the production and fulfillment status of the order.
If the cancellation is approved, the applicable refund will be issued to the original payment method.
2. After shipment
Once a pre-order has been shipped, it is treated as a shipped order and is subject to our standard Returns & Refunds Policy.
3. Pre-order delays
The estimated delivery timeframe shown on the product page is not a guaranteed delivery date.
If production or delivery is significantly delayed, we will make reasonable efforts to notify you and provide an updated estimate.
If a significant delay occurs, you may contact us to discuss the available options.
4. Pre-order availability
Pre-order availability may be limited. ORÉE reserves the right to close a pre-order offer when the available pre-order quantity has been reached.